Patients HCPs
This site is for US health care professionals only.
Stock image of 3 women and 2 men looking to the camera and smiling

Novartis Patient Support

A helping hand for your patients and your practice

Novartis Patient Support is a patient support service from Novartis that helps support you and your patients at every step of the treatment journey, to help ensure your patients receive the one-time gene replacement therapy in a timely manner.

Novartis Patient Support logo

Novartis Patient Support comprises a knowledgeable team who are ready to help you by:

  • Answering questions about ZOLGENSMA

  • Offering dedicated, personalized support

  • Assisting and guiding caregivers with reminders about the process before, during, and after treatment

  • Verifying your patients’ insurance benefits

  • Providing support on financial assistance programs for eligible patients 

    Dedicated assistance from Novartis Patient Support and educational resources help patients get started on treatment and support them along the way. Novartis Patient Support is not a clinical service and does not replace guidance from health care providers. Our goal is to help patients and caregivers feel informed about their treatment from day one.

Help enroll your patients

Eli, a 5-year-old with SMA, sitting at a kitchen counter, resting his head in his left hand while mixing paint with a brush in his other hand

To learn more, contact Novartis Patient Support at 855-441-GENE (4363), Monday-Friday (8 AM to 8 PM ET), or your Regional Account Associate Director (RAAD)

Help paying for treatment may be available

The experienced Novartis Patient Support Team is here to support your patients and their families. They can collaborate with you to offer additional, customizable nonclinical support on matters pertaining to your patients’ health insurance and provide guidance on any reimbursement-related questions for your practice.


Novartis Patient Support may help caregivers find programs that provide additional financial resources to support them

Icon of two hands holding money

The ZOLGENSMA CopayAssistTM Program for eligible, commercially insured US residents

Icon of a man and a woman holding a baby

Novartis Patient Assistance Program for ZOLGENSMA is available for qualified patients and their families. Contact Novartis Patient Support for more information

The Novartis Patient Support team includes a Case Coordinator, who can provide insurance support, financial support, and ongoing support for eligible patients prescribed ZOLGENSMA.

Icon of a person

Case Coordinator

Your Case Coordinator can provide insurance support, financial support, and ongoing support for eligible patients prescribed ZOLGENSMA, including: 
 

Answering questions related to SMA and ZOLGENSMA 
 

Explaining the steps before and after treatment with ZOLGENSMA 
 

Helping navigate the insurance and reimbursement process, including benefits verification, prior authorization, and appeals support

Identifying financial support options and eligibility

Tracking the ZOLGENSMA treatment from prescription to delivery to the site of administration

Resources for your practice