OneGene Program® patient support
A helping hand for your patients and your practice
The OneGene Program is a patient support service from Novartis that helps support you and your patients at every step of the treatment journey, to help ensure your patients receive the one-time gene therapy in a timely manner.
The OneGene Program comprises a knowledgeable team who are ready to help you by:
Answering questions about ZOLGENSMA
Offering dedicated, personalized support
Assisting and guiding caregivers with reminders about the process before, during, and after treatment
Verifying your patients’ insurance benefits
Providing support on financial assistance programs for eligible patients
The OneGene Team does not take the place of your medical expertise. Patients and family members are always encouraged to contact you with any medical questions.
Help enroll your patients
To learn more, contact the OneGene Program at 855-441-GENE (4363), Monday-Friday (8 AM to 8 PM ET), or your Regional Account Associate Director (RAAD)
Help paying for treatment may be available
The experienced OneGene Team, is here to support your patients and their families. They can collaborate with you to offer additional, customizable nonclinical support on matters pertaining to your patients’ health insurance and provide guidance on any reimbursement-related questions for your practice.
The OneGene Team may help caregivers find programs that provide additional financial resources to support them
The ZOLGENSMA CopayAssist™ Program for eligible, commercially insured US residents
Novartis Patient Assistance Program for ZOLGENSMA is available for qualified patients and their families. Contact OneGene for more information
OneGene OneTeam OnePurpose:
The OneGene Program team includes a case coordinator who will work closely with your office and a family ambassador who will work closely with your patients’ families.
Your Case Coordinator will:
Assist your practice with benefits investigation and verification processes
Help with buy-and-bill and ZOLGENSMA reimbursement
Provide support on financial assistance programs for eligible patients
Track ZOLGENSMA from prescription to delivery at your institution
Connect you to SMA diagnostic anti-adeno-associated virus 9 (AAV9) antibody testing and reimbursement through the Novartis Laboratory Testing Program
The Family Ambassador will:
Welcome the family to the program once they are enrolled
Provide program resources based on their individual needs
Answer questions about SMA and ZOLGENSMA
Provide logistical support for treatment, including guidance on the pre- and post-infusion oral corticosteroid regimen and post-infusion follow-up care planning
Resources for your practice
